Printing a Sample
It is recommended that you do an actual sample print before proceeding.
As professionals, we will try to point out potential issues before printing. However, we won’t be able to foresee each and every issue thus it is recommended that you do the sample prints for yourself where we may recommend alternatives, should any issue arise.
We would like to emphasize that it is recommended that you do a sample color print on a 80GSM woodsfree at $0.50, if you were to update your artwork after doing the sample print to ensure that no file issue will arise.
We will not be held responsible, should there be an issue with your artwork.
It really would depend on the nature of the item that you ordered. The range is typically between $2 – $20. In the instances where it would exceed $20, it would be because the sample print would involve many different components and finishings.
There is no sample print for finishings such as Embossing, Hot Stamping, Spot UV, Edging, etc. If you would like to request for a sample print for these finishings, you must be prepared to pay a few hundred dollars for the sample print.
I am proceeding with your company and the intended printing is Offset printing. Can i do a sample print?
The only exception of where you can’t do a sample print would be Offset Printing and we will use Digital Printing in place of the sample print.
It is always recommended that you do an actual sample printout between $2 – $20 or a sample color print on a 80GSM Woodsfree at $0.50 , before you send for mass print.
The artwork could appear differently on our computer and we wouldn’t know as we are not the original designers and only you, the customer would be aware of minute changes.
We will not be held responsible, should the artwork appear differently on our computer.
You must be prepared to accept a 10% color variation, if you are opting for Digital Printing and a 5% color variation for Offset Printing.
For clarity, it is best to have the artwork designed in Illustrator. We do not recommend Photoshop as it is a photo manipulation tool and the best clarity results are achieved with Illustrator.
You will need to ensure that the entire image is flattened when exporting it as PDF because the file will ‘run’ on our end, if its not flattened properly.
We will not be held responsible for faulty prints, if the artwork is not flattened properly.
We are willing to send the samples to your address via snail mail (For items that can be posted out only). Another alternative is for us to take a photo and send it to you.
If you would like us to design your artwork, the design fee starts from $150
It is between 3 – 5 working days.
It really would depend on our availability. For express services, the rate would be an additional 50% on top of the original price.
For such service, the hourly rate is $80.
Sadly, the answer is a firm NO.
There is a 10% discount applicable to students holding a valid student pass only.
Yes, we have templates for business cards. It is currently not uploaded online and we are working on our system. We can send you via wetransfer for you to take a look at our templates
Yes. There will be a charge of $50.
Our standard working days are from Monday-Friday, 10am-8pm
The deadline for all orders is 1pm. Any orders received after 1pm will be treated as if they were received the next working day.
Depending on your requirements, we may be able to provide you with an express service. Please call us at (+65) 6655 0989 to discuss your requirements.
These are simply the timescales placed on orders, normal orders are subject to our standard lead times, urgent and super urgent orders are done via our express service and variable orders may take slightly longer to process dependant on the complexity of the order.
*Please note that not all products are eligible for the express service
No, If you require the express service, please contact the team to make sure we have the availability to process your order in time.
Yes, depending on the size of your order extra charges will apply. Please contact our team at 6655 0989 to discuss your requirements.
No, turnaround times are from order to the items being ready for collection.
Placing Your Order
Once you are ready to place your order, go to the orders page and fill out the enquiry form. Our team will be in touch within 24 hours to confirm your order and request further details if needed.
Please complete the enquiry form stating your requirements-remember to include a contact number and email address so that one of our team can contact you and discuss this. Alternatively, you can call us and discuss on (+65) 6655 0989
You will be asked to send the files across via email once the team have been in contact.
In most cases you will receive the proof via email within 24 hours, this may take longer for custom orders.
The industry standard allows for underages of 5%, sometimes you may receive more prints than you ordered free of charge. If you need a specific quantity (a mailout for example) please let our team know when you place your order.
It is important that you contact us as soon as possible, we are unable to make changes if the print is already in progress. Any last minute changes may affect the lead times.
Once your order has been made we will raise an invoice which will be emailed to you. Payment must be received before the processing of order.
We accept cash, NETs, bank transfer and Paypal (Additional 3.9% transaction fee)
No, we do not operate a credit system.
Yes, you can pay online via PayPal or via bank transfer
No, all orders must be paid for in singapore dollars.
If you have paid by ATM/Bank deposit:
Email across a picture of the transfer slip making sure that the account number, date and amount are all visible.Remember to remove confidential information before sending.
If using PayPal or bank transfer:
Take a screenshot once your payment has been successful making sure the date, time amount and account details are clearly shown.
* Orders placed without confirmation will take longer to process and can delay your order by up to 3 working days.
Collection & Delivery
You can collect your items from the store, alternatively we can arrange delivery. If you require delivery, please state this when you place your order. Delivery would be at an additional fee.
If you have opted to self collect, it will be ready once we have notified you.
If you have sign up for our delivery service, your items will be ready to you the day after completion. So lead time + 1 day. Your delivery will arrive between 10am and 6pm.
It may be possible to deliver your items sooner,please enquire about this when placing your order.
This is dependant on the lead times given for each order, the items will be sent to you as soon as they are ready.
Our normal delivery covers Singapore only.
Yes, occasionally your delivery may be delayed due to factors outside of our control such as extreme weather. If there is an issue with your delivery our team will contact you to notify you of any delay and rearrange delivery.
Yes, If you miss your delivery please contact us to rearrange delivery. Additional costs may apply for a 2nd delivery.