FAQ

Sample Print

It is recommended that you do an actual sample print before proceeding.

As professionals, we will try to point out potential issues before printing. However, we won’t be able to foresee each and every issue thus it is recommended that you do the sample prints for yourself where we may recommend alternatives, should any issue arise.

We will not be held responsible, should there be an issue with your artwork.

It really would depend on the nature of the item that you ordered. The range is typically between $0.50 – $20. In the instances where it would exceed $20, it would be because the sample print would involve many different components and finishings.

Customers normally do not do sample print for finishings such as Embossing, Hot Stamping, Spot UV, Edging, etc. If you would like to request for a sample print for these finishings, the fee starts from $80 (non deductible) for the sample as it involves the setting up of the mould.

The only exception of where you can’t do a sample print would be Offset Printing and we will use Digital Printing in place of the sample print.

The color variation between Offset Printing and Digital Printing would be 10%

It is always recommended that you do an actual sample printout between $0.50 – $20, before you send for mass print.

The artwork could appear differently on our computer and we wouldn’t know as we are not the original designers and only you, the customer would be aware of how it should appear.

We will not be held responsible, should the artwork appear differently on our computer.

You must be prepared to accept a 10% color variation, if you are opting for Digital Printing and a 5% color variation for Offset Printing.

For clarity, it is best to have the artwork designed in Illustrator. We do not recommend Photoshop as it is a photo manipulation tool and the best clarity results are achieved with Illustrator.

You will need to ensure that the entire image is flattened when exporting it as PDF because the file will ‘run’ on our end, if its not flattened properly.

We will not be held responsible for faulty prints, if the artwork is not flattened properly.

We are willing to send the samples to your address via snail mail (For items that can be posted out only). Another alternative is for us to take a photo and send it to you.

Design

If you would like us to design your artwork, the design fee starts from $150

It is between 3 – 5 working days.

It really would depend on our availability. Contact us to enquire.

There is a 10% discount, if you were to purchase our design and printing services.

Yes, you may use our online design editors to view the templates.
Alternatively, you may use third party websites to download templates.

If you would like us to modify the template, the fee would be $50 excluding the purchase of the template.

Lead Time

Our standard working days are from Monday-Friday, 10am-8pm

The deadline for all orders is 1pm. Any orders received after 1pm will be treated as if they were received the next working day.

Depending on your requirements, we may be able to provide you with an express service. Please call us at (+65) 6655 0989 to discuss your requirements.

These are simply the timescales placed on orders, normal orders are subject to our standard lead times, urgent and super urgent orders are done via our express service and variable orders may take slightly longer to process dependant on the complexity of the order.

*Please note that not all products are eligible for the express service

No, If you require the express service, please contact the team to make sure we have the availability to process your order in time.

Yes, depending on the size of your order extra charges will apply. Please contact our team at 6655 0989 to discuss your requirements.

No, turnaround times are from order to the items being ready for collection.

Placing Your Order

You may place the order via our website.
We will check the artwork and if there are issues, we will contact you.
Once the item is ready, we will notify you for collection or will have it delivered to you.

Please complete the enquiry form stating your requirements-remember to include a contact number and email address so that one of our team can contact you and discuss this. Alternatively, you can call us and discuss on (+65) 6655 0989

You can upload via our online ordering form or via third party platforms like WeTransfer, Google Drive or Dropbox.

In most cases you will receive the proof via email within 24 hours, this may take longer for custom orders.

The industry standard allows for underages of 5%, sometimes you may receive more prints than you ordered free of charge. If you need a specific quantity (a mailout for example) please let our team know when you place your order.

It is important that you contact us as soon as possible, we are unable to make changes if the print is already in progress. Any last minute changes may affect the lead times.

Payments

Once your order has been made we will raise an invoice which will be emailed to you. Payment must be received before the processing of order.

Requires a physical presence at the shop:

  • Cash
  • NETs
  • Credit Cards (+3% transaction fee)

Payments may be processed remotely via the following methods:

  • Bank Transfer
  • Cheque (To mail it out)
  • Ordering via website
  • Paypal (+5.2% transaction fee)

No, all orders must be paid for in singapore dollars.

If you have paid by ATM/Bank deposit:

Email across a picture of the transfer slip making sure that the account number, date and amount are all visible.Remember to remove confidential information before sending.

If using PayPal or bank transfer:

Take a screenshot once your payment has been successful making sure the date, time amount and account details are clearly shown.

* Orders placed without confirmation will take longer to process and can delay your order by up to 3 working days.

Collection & Delivery

You can collect your items from the store, alternatively we can arrange delivery. If you require delivery, please state this when you place your order. Delivery would be at an additional fee.

If you have opted to self collect, it will be ready once we have notified you.

If you have sign up for our delivery service, your items will be ready to you the day after completion. So lead time + 1 day. Your delivery will arrive between 10am and 6pm.

It may be possible to deliver your items sooner,please enquire about this when placing your order.

This is dependant on the lead times given for each order, the items will be sent to you as soon as they are ready.

Our normal delivery covers Singapore only.

Yes, occasionally your delivery may be delayed due to factors outside of our control such as extreme weather. If there is an issue with your delivery our team will contact you to notify you of any delay and rearrange delivery.

Yes, If you miss your delivery please contact us to rearrange delivery. Additional costs may apply for a 2nd delivery.

Enjoy FREE Delivery for orders above $120.

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