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FAQ

General

What materials can be laser engraved?

Laser engraving is compatible with a wide array of materials, including wood, acrylic, leather, stainless steel, stone, and paper.

Is there a minimum quantity?

There is a minimum quantity of 10 pieces.

Can I use my own material?

Yes. You will have to provide at least a minimum of 5 pieces for testing.

Can I use any design or image for laser engraving?

Most designs and images can be used for laser engraving. However, intricate or complex designs may require a higher-powered laser and take longer to engrave which costs additional.

Design

What are the file formats that you can accept?

SVG, JPG, PNG

Do you need bleed / safety area when I prepare the designs?

No

How do I ensure that the printouts will be clear?

Please ensure that your file resolution are in 300DPI and in the exact size that you wish to print.

What is 300DPI?

Windows: Right click on the file name and select Properties > Details.

Mac: Open the image in Preview and select Tools > Adjust Size. It’s labelled Resolution.

Payments

What is your payment terms?

Our payment terms are 100% upfront.

Do you accept e-invoice?

Yes. Please send in an email with your official email address to request.

Can you offer credit terms on a monthly basis?

We do not offer credit terms to new customers.

Credit terms can be offered to customers who have been printing with us on a regular basis for a minimum period of 3 months, have consistent printing volume on a monthly basis and the ability to pay the monthly invoices on time.

Delivery

Do you deliver?

We offer free deliveries for orders above $120 otherwise, it’s $15.

When’s your delivery days?

Our delivery days are every Monday, Wednesday and Friday.

What time should I expect the deliveries?

Our deliveries are via third party couriers and thus, we can only promise the deliveries to be within working hours before 7pm but we are unable to promise an exact timing.

When will I receive my orders?

Self Collection: The order will be ready within 5 working days, unless otherwise specified.

Delivery: The order will be delivered on the next delivery day, after the order is completed.

Free deliveries for orders above $50. Read More

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